Job Description. < Back to London Vacancies . Easy Apply 5d Answer and resolve inbound technical calls and receive support escalations from teammates. Perform as a Tier 2 TS systems Must be customer service oriented and self-motivated Demonstrated analytical and problem-solving skills. Operate a personal computer and manage servers using program applications appropriate to assigned duties. IT Help Desk, Tier 2. Gain insights into day-to-day activities through analysis of reports and logs. Tasks include installation, configuration, and troubleshooting. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. IT Help Desk Support (Tier II) East Hartford, CT $50K (Employer est.) The Help Desk Technician Experienced Tier II Help Desk/ Desktop Support Admin. Provide Tier I and II Tier 2 Help Desk Technician, 02/2015 to Current. May interact with the government customer and senior government leadership leaders at the highest levels, Develop and recommend cost effective technical system improvements. Help Desk - Tier II. The Help Desk Technician responds to telephone calls, email and personnel requests for technical support. Full-time. favorite_border 4 days ago Help Desk Tier 1 Analyst VIVA USA IncOjai, CAFull-Time This position responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Performs after hours on-call support rotation, which may require evenings and weekends, and assists on-call support staff with urgent issues they cannot resolve on their own. Other Veteran Firm Seeking a Tier II Help Desk Resource with Expertise in SQL for a Remote Role . Description Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner Maintain Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at An ideal Other tier 2 helpdesk duties as needed. Most often, they are recent college graduates, or outsourced third parties located overseas. Tier 2 Help Desk Analyst Seneca ResourcesWashington, DCFull-Time Responsibilities: Provide a high-level of customer service to all customers including effective communication. Job Description & How to Apply Below. Diagnose various problems encountered during initial rollout. Analyzing and identifying trends in issue reporting and devising preventive solutions Mentoring other help desk personnel on hardware and software problem analysis and resolution Tier 2 Remote in United States +3 locations. Monitors and tunes the system to achieve optimum performance levels. 387 jobs Tier 2 IT Managed Services Help Desk Engineer Bowman Williams 5.0 Alexandria, VA +9 locations $55,000 - $65,000 a year Tier 2 IT Help Desk Support - Boston Michael Page 3.6 Fort Belvoir, VA. Must: Secret clearance required. Lead Tier II Technician (Help Desk) position entails leading a team to provide desk-side support and on-site technician support. Primary help desk for troubleshooting and maintenance of all software, computers, servers, backup, and printers Manage internal LAN network, servers, and wireless technologies Perform My name is Stephen Hrutka, and I am the owner of a Veteran-owned firm in What does a Tier I Help Desk do? Work History. Job Title: Help Desk Engineer - Tier 2. Search for jobs related to Tier 2 help desk job description or hire on the world's largest freelancing marketplace with 21m+ jobs. By asking the customer targeted questions and a CSS Company Washington, DC 20005 (Logan Circle area) Experience using the Remedy Ticketing system (ARS). Must have excellent communication skills (oral and writing). IT Help Desk, Tier 2. The Tier 2 Help Desk Technician will provide front line support for users and remote location users. Support and maintain COTS and custom designed applications. Job Description. Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat Provide customer assistance Document KBR (Sioux Falls, SD) **Title:** IT Help Desk, Tier 2 Technical Support **Core Role and Responsibilities:** Provides second level operational technical support, development, and engineering to the Help Desk, Tier 2 and our users via ticketing tool, phone, chat, and collaboration. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Description. Part-time. Strong interpersonal and communication skills who can work with people at various levels of the organization EEO Employer Apex Systems is an equal opportunity employer. Service Desk Engineer (Tier 2) Job Summary. May support installs or upgrades of software or devices, set up user KBR (Sioux Falls, SD) **Title:** IT Help Desk, Tier 2 Technical Support **Core Role and Responsibilities:** Provides second level operational technical support, The Help Desk, Tier 2 is responsible for providing advanced technical assistance and support related to computer systems, hardware, and software. In the event they are unable to solve the problem, they will escalate the ticket to a Tier 2 technician. FMG is seeking a self-motivated individual for a full-time Help Desk Support position to join our team in Arlington, VA. Provided base level IT Completion of various other hardware/software requests as needed. Resolve issues for desktop and laptop incidents and requests in a timely manner. Responsibilities. 3 years of experiencing with the following. Must have excellent communication skills (oral and writing). Help Desk - Tier I Sterling, VA Must: Secret clearance required Experienced Tier I Help Desk/ Desktop Support Admin 3 years of experiencing with the following Experience using the Remedy Ticketing system (ARS). Tier II support requires the contractor to visit (or remote in) the user's desktop or printer for hands-on support for various types of computer repairs, troubleshooting and hardware/software maintenance. Documents, tracks and monitors the Iron Bow Technologies 3.5. Ecs Federal Huntsville. Responsibilities for help desk Answering incoming phone calls for technical support Answering emails and voice mails for support Receive inbound calls and tickets to diagnose, troubleshoot Helpdesk technicians provide tech support services, usually from a distance via phone or an online chat tool. It's free to sign up and bid on jobs. Automating and orchestrating as much of technical support as possible increases efficiency and availability while reducing incident queues. The Tier 2 Help Desk Technician will provide front line support for users and remote location users. Duties and Responsibilities: Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages. My name is Stephen Hrutka, and I am the owner of a Veteran-owned firm in Washington, DC focused on Supply Chain, Strategic Sourcing, and Technical/Cleared Recruiting. These technicians can handle simple desktop support questions and issues. Analyzessupport calls to pinpointissues or trends and issueswith product or customer sites, providing weekly reports to management on ways to minimize such support calls. Tier 2 support team members are the folks responsible for handling technical escalations and more advanced inquiries that are beyond the skills or knowledge of your first level customer service The primary function of this Service Desk Analyst job is to represent Robert Half 3.9. Salary: $50-75K. Our company focuses on helping our customer's companies have easy-to-use IT structures. Job Description. Estimated $38.4K - $48.6K a year. $80,000 - $100,000 a year. IT support is usually a large part of a companys overall customer service philosophy, so a support technician should be able to straddle the technical world of IT and the practical This individual would work in supporting the organization with the maintenance of computer hardware and software, support office users, and other project related work as assigned. Self-service & knowledge management. Tier 2 Technicians: These are more seasoned technicians. Provide support of network hardware, including WAN and LAN connectivity, switches, routers, firewalls and wireless access points Provide support of network security solutions Provide support and management of VoIP systems Provide support of Active Directory users and structures: OUs, sites, GPOs, trust relationships, etc. Ability to communicate technical issues with non-technical users. 4.1 TEKsystems IT Technical Support Analyst II Dunwoody, GA 4d Help Desk Analyst II. Additionally, Help Desk Support Specialist II escalates problems to appropriate levels or teams to achieve issue resolution. Location: Lakewood, NJ. Virginia Beach, VA 23452 (North Central area) $19 - $25 an hour Full-time 8 hour shift Tier 2 Help Desk Technician new Evolver, LLC. Installed software, modified and repaired hardware and resolved technical issues. Greenwich, CT 06830 +21 locations. As an experienced customer focused IT Support Engineer, you will be constantly curious and proactive in learning Veteran Firm Seeking a Tier II Help Desk Resource with Expertise in SQL for a Remote Role . The Help Desk Support Analyst will provide Tier I and II level of support in a high volume capacity responding to over 300 calls per day among a small team. Develops, maintains, and distributes processes more Requirements: Helpdesk, Azure, 365 Applications , Hardware troubleshooting. Tier 2 Help Desk Technician Jobs, Employment | Indeed.com Upload your resume - Let employers find you Tier 2 Help Desk Technician jobs Sort by: relevance - date 873 jobs Aside from troubleshooting and onboarding/offboarding users, this role may at times work with the Business Systems Analyst team on testing features and systems Posted 30+ days ago Easily apply. Tier 2 Help Desk Specialist. 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